On Tuesday, May 2, 2017, Call Center Week (CCW) announced that LocationSmart® was named as a Finalists for its 18th annual CCW Excellence Awards in the Workforce Optimization Provider of the Year category.
The CCW Excellence Awards honor and recognize individuals and teams who have made a commitment to driving superior contact center and customer experience performance. This awards program acknowledges world-class thinking, creativity and execution across the full spectrum of contact center functions.
Winners will be announced during the annual awards dinner gala on Tuesday, June 27, 2017, at the Mirage in Las Vegas, NV.
LocationSmart is the world’s largest Location-as-a-Service (LaaS) company and it helps contact centers optimize workforces by delivering the most comprehensive cross-carrier platform for location awareness. The cloud-based platform enables contact centers to efficiently route and prioritize mobile, landline and online or SMS engagements based on the geographic location of callers. It provides access to multiple location sources ranging from cell tower location for call routing, precise assisted GPS for service assistance and IP insights for web localization and analytics.
Tuesday, June 27, 2017
6:30 - 9:00 p.m. PT
The Mirage in Las Vegas, NV
Vice President of Product and Marketing
(760) 438-5115 ext. 114
(760) 438-5115 ext. 134