Leading the industry with Automated Location Insights

Streamlining call center procedures and enabling best-in-class customer experiences

Asset Tracking Service Assistance Logistics and Dispatch Audits and Compliance

Asset Tracking

  • Protect valuable assets with global cellular and Wi-Fi location
  • Find devices almost anywhere in the world
  • Determine location even when roaming domestically or internationally
  • Locate GSM, CDMA, WCDMA, LTE and Wi-Fi only devices
  • Works for any connected device that can report serving network attributes

Many tracking devices cannot be located via GPS or Wi-Fi technologies. But all mobile devices can be located via network location without hardware modifications, application downloads, user interaction, service calls, or software. What does this mean for the M2M market? Tens of millions saved each year in operating and service costs. Roaming devices or those without access to GPS in warehouses may be located via Global Site ID (GSID) services.

LocationSmart provides continuous monitoring of connected devices (IoTs) anywhere in the world. Obtain real-time location for almost any M2M asset, Automatic Vehicle Location (AVL) device or key employee phone with an enabled application. Always know where your devices are anytime they are connected and eliminate gaps in location reporting.

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Service Assistance

  • Field inbound service inquires with location context
  • Improve customer experience for calls, texts and chats

Know your caller's location in order to best assist them. Whether they are contacting customer service for home-related services that require sending someone out on location or they are mobile and in need of assistance, obtain their physical location to expedite the process.

​This optimizes the customer experience and enables customer success representatives to service more inquiries.

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Logistics and Dispatch

  • Optimize time on the road and improve driver productivity
  • Enable operational efficiencies and optimized call flows
  • Monitor driver and load status in real-time
  • Eliminate bothersome check-calls that can take place day or night
  • Increase job and delivery throughput
  • Improve driver retention via enhanced services for finding loads
  • Effectively communicate and provide assignments

Gain visibility and insight into driver activities, dispatch assignments, capture location and status and increase job throughput with minimal integration and deployment overhead. Why limit your knowledge of load status to only those vehicles with expensive installed units? Achieve full visibility and coverage of all load monitoring with LocationSmart. 

LocationSmart is the platform of choice for verifying independent driver departures, checkpoints, and arrivals.

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Audits and Compliance

  • Knowing when and where employees are at any given time
  • Effectively communicate changes in job status in real-time
  • Leverage existing handsets with no additional cost impact
  • Provide management assurance that workers are where they are supposed to be

Improve your remote vision. Readily detect where resources are located anytime, anywhere. Communicate jobs and assignments. Streamline status reporting by location tagging each event. Audit and ensure workers are arriving and departing from job sites or appointments according to schedule. Automatically geo-tag arrivals and departures for proper dispute resolution.

Drive bottom line improvements through marked efficiencies using LocationSmart services.

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Drastically improve operational efficiencies and customer satisfaction