Streamlining call center procedures and enabling best-in-class customer experiences
Many tracking devices cannot be located via GPS or Wi-Fi technologies. But all mobile devices can be located via network location without hardware modifications, application downloads, user interaction, service calls, or software. What does this mean for the M2M market? Tens of millions saved each year in operating and service costs. Roaming devices or those without access to GPS in warehouses may be located via Global Site ID (GSID) services.
LocationSmart provides continuous monitoring of connected devices (IoTs) anywhere in the world. Obtain real-time location for almost any M2M asset, Automatic Vehicle Location (AVL) device or key employee phone with an enabled application. Always know where your devices are anytime they are connected and eliminate gaps in location reporting.
Know your caller's location in order to best assist them. Whether they are contacting customer service for home-related services that require sending someone out on location or they are mobile and in need of assistance, obtain their physical location to expedite the process.
This optimizes the customer experience and enables customer success representatives to service more inquiries.
Gain visibility and insight into driver activities, dispatch assignments, capture location and status and increase job throughput with minimal integration and deployment overhead. Why limit your knowledge of load status to only those vehicles with expensive installed units? Achieve full visibility and coverage of all load monitoring with LocationSmart.
LocationSmart is the platform of choice for verifying independent driver departures, checkpoints, and arrivals.
Improve your remote vision. Readily detect where resources are located anytime, anywhere. Communicate jobs and assignments. Streamline status reporting by location tagging each event. Audit and ensure workers are arriving and departing from job sites or appointments according to schedule. Automatically geo-tag arrivals and departures for proper dispute resolution.
Drive bottom line improvements through marked efficiencies using LocationSmart services.