Using Location-based Call Routing to Streamline Operations and Increase Efficiencies
Improve the quality of service, automate call routing and help callers find the nearest with LocationSmart®. The Platform enables nationwide cross-carrier reach to virtually any device with comprehensive location, messaging and privacy controls. Using LocationSmart’s cloud-based, high availability Location-as-a-Service (LaaS) platform, businesses can quickly deploy pervasive location-smart programs.
LocationSmart's location-based call routing enables call centers with automated nationwide caller location resulting in cost savings, operational efficiencies and enhanced customer service. Reduce costly mistakes and operator time by optimizing calls with instant and automated caller location insight. Effectively route calls from central numbers to the nearest service point and determine whether the call is mobile or landline, to offer targeted services. For example, mobile callers may benefit from a follow-on SMS with details regarding their call inquiry delivered through LocationSmart’s comprehensive location and messaging platform. Eliminate the time and human error in obtaining the caller’s whereabouts to realize operator cost savings and improve customer satisfaction.
Whether providing service response, call routing or post-call analytics and follow-up, LocationSmart's LaaS platform improves the bottom line of call center operations and increases customer loyalty.
Put LocationSmart to work for your business and recognize the benefits of integrating location intelligence into your call flow.
LocationSmart enables CRM companies with real-time caller intelligence to assist with the goal of providing an exceptional caller experience. The service is easy to integrate via cloud-based RESTful APIs and requires only the consent of the caller. There is no mobile device application required, making this an ideal solution for call centers.
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