A customer's experience should be any enterprise's ultimate priority, yet too many organizations are content with taking a passive approach to their customer care. With today's expanding technology integrations, connecting location and messaging services with IVR technology, businesses can build a proactive customer care strategy that incorporates real-time information to benefit their customer's growing needs. Having IVR technology paired with location and messaging services, organizations can not only determine a caller's location both in-call and out-of-call, but can also engage in two way SMS messaging with the customer giving another channel of communication.
In this on-demand webinar you will learn best practices and examples of how organizations are using location intelligence and IVR solutions in conjunction to:
- Gain immediate location insight to enhance customer communications and strengthen customer loyalty
- Reduce costs and optimize resources to build a dynamic customer care strategy
- Seamlessly integrate cloud-based location, messaging and IVR solutions by leveraging LocationSmart and Angel technology across landlines and mobile phones
LocationSmart® is the worldwide Cloud Location Services market leader for connected devices. We provide the easiest and most comprehensive cross-carrier platform for local, hyper-local and context-aware application development. Our core location technologies span indoor and outdoor use across devices, platforms and carrier networks to mirror the way we live our lives. Servicing Fortune 500 customers, LocationSmart is changing the ways companies do business. We deliver the broadest reach and largest global footprint, with an extensive portfolio of privacy consent methods for easy user adoption.
Serving customers with direct carrier connections since October 2010, LocationSmart is a division of TechnoCom Corporation. Founded in 1995 and privately held, LocationSmart is the 2013 Mobile Merit Award winner for Mobile Cloud Solutions and 2013 MEA Finalist for Best Mobile Delivery Platforms.
Join in live May 9th, 2012, or catch the webinar on-demand at: http://mktg.angel.com/Location_Services_Webinar.html
Contact Brenda Schafer at (760) 438-5115 x114 firstname.lastname@example.org