LocationSmart's Vice President of Customer Success Sam Knight discusses the value of location-based services for contact centers with Genesys' Juergen Tolksdorf. Sam reviews the benefits of LocationSmart services and how they can enhance operational efficiencies, cut costs and facilitate best-in-class customer experiences.
He also conducts a live demonstration of LocationSmart's IVR store locator services (2:15 mark) and he provides a "behind the scenes" look at the company's mobile network location services via its free "try" demo (3:44 mark).
To view the full video, please visit our YouTube page using this link: https://youtu.be/z5Zwn6eKIvw
For more information on LocationSmart's services for contact centers, please visit our Efficiencies page where you will learn how location can assist with call routing, service assistance, logistics and dispatch and more!